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Do your files look different between your computer, tablet, phone, or dropbox.com? This step-by-step article will walk you through troubleshooting steps, and will solve the majority of syncing problems. Fixes for sync issues can range from easy to complex, but any solution will require you to take some action.

Fix: If the Desktop icon is grey, then you are not currently connected to the internet.

If you've verified that Dropbox is installed on all of your devices, and that you're online, move on to step 2.

Fix: If you think you may be missing a shared folder, you can check the list of folders that can be re-added to your Dropbox.

If you've verified that you're a member of all shared folders, move on to step 4.

Fix: If the addresses are different (look carefully for typos), then you have multiple accounts and your devices will not sync.

Follow these steps to link a computer and other devices to your Dropbox. If your files have not synced after restarting, move on to step 6.Fix: Add the Dropbox cache folder to an ignore list on your security/antivirus software. Once synced, you should no longer see these warnings or quarantine messages.Note: Unlike other folders in Dropbox, the ".dropbox.cache" folder should have a red X on it—this folder does not need to sync.If you've verified that antivirus or security software is not interfering with your sync process, move on to step 13.Fix: You can use Selective Sync to select only certain files to sync to your computer, but still have them on and on other computers.Fix: You may be able to help Dropbox sync faster by adjusting your bandwidth settings.

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